Welcome To MyData Factory, our website https://www.mydatafactory.com.ng
Download the App now on Google playstore
Frequently Asked Ouestions
1. How To Fund Your Account:
To fund your wallet, click add fund, account numbers to pay into will be displayed. Your money will be credited immediately to your wallet. Then, you will see airtime, data, and other services . Click data, select your network, select the amount, input the telephone number and press send
2. For instance, if you want to buy MTN 1Gb which is N230, you may fund your wallet with N300 or N500. After you have purchased your data, your remaining balance will show in your wallet which you can use some other time.
3. I got a’ Processing’ message when I purchased data: It means your internet connectivity is slow. Don’t resend it, it will enter.
4. I got an’ error’ message: Click the disable number validator box before you press the Buy button
I’m unable to download the app: Request for it on WhatsApp
5. I have paid but the money is not reflecting on my page: It is network from the bank and it should reflect within 5 minutes. If, after 5minutes, it is not reflecting, contact the customer’s care on their WhatsApp.
6. My Data Subscription Failed? Do these 2 things 1. Click disable Number Validator
7. Change Channel from either SME or Corporate
8. My Balance Is not Showing: click the eyes button infront of your account balance
9. How can I be an Agent? Click Agent on Your dashboard. Benefit of being an Agent is that you will be buying at cheaper price
9. I couldn’t subscribe for GoTv and DSTV: GoTv,DSTV and Electricity Payment are not currently available
10. I want to add fund to my wallet: click add fund on your dashboard and acount details will come up, write the one you prefer and your wallet will be credited immediately you made transfer into
11. To view your transactions click history on your dashboard. You can also print or send receipt through WhatsApp from your history.
12. How much is transfer levy. Kindly be informed that the bank charges 1.075% only. And the money you pay will be credited immediately to your wallet
13. If you have any other complain, kindly drop your complaints and email address for qiuck resolution. NOTE: don’t forget to always leave your email address on thier WhatsApp number. Thank you and God bless you
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